Customer Care & Returns
If you have purchased the incorrect size, full priced items can be returned for an exchange, store credit, gift card or a refund provided:
- The items are returned within 14 days of purchase;
- The items have not been warn or damaged;
- The original tags are attached; and you present proof of purchase
If any item is deemed to be faulty, you are entitled to a refund, repair or exchange provided you present proof of purchase.
To send an item back by post please download the returns form here. Complete and send back to the address at the top of the form.
Gift cards are valid for six months from the original date of purchase or exchange.
KOCO Boutique is located in New Zealand and so, in addition to the protections above, our New Zealand customers also enjoy the protection of the Consumer Guarantees Act.
You can learn more about the your rights and protections under the CGA at consumerprotection.govt.nz
Understanding Your Consumer Rights